Sick Leave Case Management

Fair, objective case management protects the integrity of the sick leave program while supporting employee recovery.

Dallas Mercer provides independent, evidence-based sick leave adjudication and active case management throughout the absence. We assess entitlement, maintain regular communication, identify and address barriers, and continually explore opportunities for safe, sustainable return-to-work—while ensuring sick leave provisions are applied consistently and in accordance with organizational policies, collective agreements, human rights obligations, and applicable legislation.

How We Manage Sick Leave

Sick Leave Entitlement Assessment

Make fair, objective decisions.
Assess sick leave entitlement based on available medical and functional information and applicable policies, collective agreements, and legislative requirements.

Policy, Collective Agreement & Human Rights Requirements

Apply sick leave provisions fairly and consistently.
Manage sick leave in accordance with organizational policies, applicable collective agreements, legislation, and human rights obligations, including consideration of the duty to inquire and duty to accommodate where circumstances indicate they may apply.

Medical & Functional Information Review

Get the information needed to make informed decisions.
Obtain, review, and clarify relevant medical and functional information to support entitlement, recovery, accommodation, and return-to-work decisions.

Barrier Identification & Resolution

Identify what may be delaying recovery or return to work.
Identify medical, functional, workplace, and other relevant barriers and determine appropriate strategies to address them.

Return-to-Work Planning

Look for opportunities throughout the absence.
Identify early and ongoing opportunities for safe, appropriate, and sustainable return to work based on functional abilities and workplace requirements.

Stakeholder Communication

Keep everyone informed and aligned.
Maintain regular, proactive communication with employees, managers, healthcare providers, unions, and other stakeholders to clarify expectations, support timely decisions, and maintain momentum.

The Result: Fair and consistent entitlement decisions, supported recovery, reduced absence duration, and stronger return-to-work outcomes—while protecting the integrity of the sick leave program.