Policy Review & Development

Effective policies create clarity, consistency, and confidence in workplace decision-making.

Policies provide the framework for how organizations manage workplace issues, establish expectations, define responsibilities, and make consistent decisions. Over time, however, policies may no longer reflect current legislation, evolving workplace practices, organizational needs, or how programs operate in practice.

Dallas Mercer works with organizations to review, develop, and refine policies that are clear, practical, compliant, and aligned with organizational objectives. Drawing on our disability management and workplace expertise, we help ensure policies not only establish appropriate requirements but can be effectively applied in day-to-day workplace situations.

Our Policy Review & Development Process

Policy Review & Gap Analysis

Understand what is working—and what may need to change.
Review existing policies to identify gaps, inconsistencies, outdated provisions, unclear expectations, and opportunities for improvement.

Legislative & Best Practice Review

Keep policies current and informed.
Assess policies against applicable legislation, regulatory requirements, relevant guidance, and current evidence-informed workplace practices.

Policy Development & Revision

Build policies that work in practice.
Develop or revise policies related to disability management, attendance management, sick leave, workplace accommodation, return to work, and other areas within our expertise.

Roles, Responsibilities, & Expectations

Create clarity around who is responsible for what.
Establish clear responsibilities, decision-making authority, expectations, and accountabilities for employees, managers, HR, and other stakeholders.

Procedures & Supporting Tools

Turn policy into practice.
Develop supporting procedures, guidelines, processes, forms, and documentation tools that help organizations apply policies consistently.

Implementation & Communication Support

Support successful adoption.
Provide practical recommendations for introducing or updating policies, communicating expectations, and supporting organizational implementation.

Policy Application Support

Promote consistency in decision-making.
Provide guidance to leaders and HR professionals on the interpretation and application of policies in complex or evolving workplace situations.

The Result: Organizations gain clear, practical, and defensible policies that establish expectations, support consistent decision-making, reduce organizational risk, and provide a stronger framework for managing workplace issues effectively.