Attendance Support
Effective attendance management starts with understanding what is driving absence and responding early, fairly, and consistently.
Dallas Mercer helps organizations identify attendance patterns, distinguish between culpable and non-culpable absenteeism, and determine the appropriate response. Working as an extension of your team, we support employees while giving managers the expertise and practical guidance needed to address attendance concerns consistently and confidently.
Attendance management is approached within applicable organizational policies, collective agreement requirements, and human rights obligations, including the duty to inquire and duty to accommodate where circumstances indicate they may apply.
How We Support Attendance
Attendance Pattern Analysis
Identify concerns early.
Analyze attendance data to identify trends, recurring patterns, emerging concerns, and opportunities for early intervention.
Attendance Assessment
Understand what is driving the absence.
Assess the circumstances contributing to attendance concerns and distinguish between culpable and non-culpable absenteeism to help determine the appropriate response.
Early Intervention
Act before patterns become established.
Address attendance concerns early and identify barriers or circumstances affecting regular workplace participation.
Attendance & Workplace Participation
Identify opportunities to support attendance.
Consider functional abilities, workplace requirements, and available supports to promote regular attendance, continued workplace participation, and return-to-work following periods of absence where required.
Employee Support
Create a practical path forward.
Work with employees to clarify expectations, understand factors affecting attendance, identify appropriate supports, and establish practical strategies for improving regular and sustainable attendance, with union involvement where appropriate.
Manager Guidance & Coaching
Give managers the support they need.
Provide practical guidance and coaching to help managers address attendance concerns appropriately, confidently, and consistently.
Policy, Collective Agreement & Human Rights Considerations
Apply attendance management fairly and appropriately.
Support attendance management decisions and processes in accordance with organizational policies, applicable collective agreements, and human rights obligations, including duty to inquire and duty to accommodate considerations where appropriate.
The Result: Earlier intervention, more consistent decision-making, and a fair, structured approach that supports employees, improves attendance, and strengthens workplace participation.
“Dallas Mercer’s involvement with Richmond Villa has changed the culture in our workplace... their efforts to change the entire landscape of workplace absenteeism is long overdue...”
— Richmond Villa