We Are Disability Management Experts

Today’s workplace is more complex than ever.

When illness, injury, mental health challenges, or extended absence affect employees, the impact reaches far beyond the individual. Productivity declines, workloads increase, and organizations face growing operational and financial pressures.

Dallas Mercer partners with employers across Canada to actively manage these challenges—combining experienced disability management professionals, clinical expertise, high-touch communication, and timely intervention to support recovery, facilitate safe and sustainable return-to-work, and keep organizations performing.

Supporting people and strengthening organizational performance are not competing priorities. The strongest disability management achieves both.

Proudly Canadian - Independently Owned and Operated

Since 2002, Dallas Mercer has grown from a trusted regional provider into a national disability management partner serving organizations across Canada—coast to coast to coast.

Who We Are
A woman with short curly blonde hair smiling and talking in a meeting with two people, one with blond hair and one with dark hair, all sitting at a table.

Why Dallas Mercer?

  • Experienced Professionals

    Senior disability management expertise from day one.

  • High-Touch Approach

    Keeping everyone connected at every stage of a claim.

  • Clinical Expertise

    Multidisciplinary expertise when complexity demands it.

  • Active Case Management

    Continual proactive review and focus on return-to-work

The Dallas Mercer Difference

Our Services

  • A person filling out a form titled 'Work Injury Claim' with a pen, on a white desk. Eye glasses and a keyboard are nearby.

    Workers’ Compensation

    Active claims management, complex claims, appeals, cost relief, rate reviews, and strategic support that reduce lost-time duration and costs while delivering stronger return-to-work and claim outcomes.

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  • Close-up of a person writing or stacking papers and files, with colorful folders on a desk.

    Absence Management

    Attendance management, sick leave and STD adjudication, and case management across sick leave, STD and LTD that reduce absence duration, support recovery, improve return-to-work outcomes, and keep employees connected to the workplace.

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  • A stack of papers secured with binder clips on a desk, with a blurred background of additional papers or documents.

    Workplace Accommodation Reviews

    Objective, evidence-informed accommodation assessment and management that clarifies medical and functional needs, evaluates job demands, and develops practical, sustainable solutions that support employees while protecting operational requirements.

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  • A stethoscope resting on a pile of medical papers or documents.

    Specialized Health & Workplace Services

    Independent medical and occupational health expertise that brings clarity to complex cases, resolves conflicting or insufficient medical information, and supports informed disability, fitness-for-work, and return-to-work decisions.

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  • A group of people attending a presentation or lecture in a bright, modern room with large windows, facing a speaker at the front.

    Education & Training

    Expanding knowledge, strengthening leadership, and equipping teams with the skills to create healthier, safer, and more productive workplaces.

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  • Group of professional diverse women and men in business attire smiling in office setting.

    Strategic Advisory Services

    Building stronger programs, reducing risk, and equipping organizations with the structure and strategy to manage absence with confidence.

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